Charmius Privacy Policy

At Charmius Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services, including when you search for Charmius login, access the Charmius app, or browse our Charmius casino platform from Australia, Canada, New Zealand, or elsewhere. By using our site, you agree to the practices described below.

Who We Are

Charmius Casino is operated by 3-102-957682 S.R.L., registered in Costa Rica, with payments processed by Massivity Ltd, registered in Cyprus. We operate under a B2C remote gambling licence issued by the Tobique Gaming Commission. Whether you reach us through charmius.bet, our Charmius casino app, or our PWA application for Android, iOS, Windows, or macOS, the same privacy standards apply across all platforms.

Information We Collect

When you complete charmius register procedures, make a charmius deposit, or request a charmius withdrawal, we collect several categories of information necessary to provide our services securely and comply with licensing obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents, including proof of address and payment ownership, required before withdrawals.
• We record financial information related to your charmius deposit and charmius withdrawal transactions, including payment method and transaction history.
• We track your gaming activity across charmius slots, charmius live casino games, and sports betting to manage your account and VIP Club progress.
• We log technical data such as IP address, device type, browser, and login timestamps whenever you use charmius login.
• We store communication records from Live Chat and email correspondence with our support team.

How We Use Your Data

We use the information we collect to operate Charmius Casino responsibly and to improve your experience across our Charmius casino bonus programs, loyalty rewards, and promotional offers.

• We process your data to verify your identity and comply with anti-money laundering and licensing requirements.
• We use your activity data to calculate Experience Points, Season Points, and VIP level progression within our loyalty program.
• We use your contact details to send account notifications, including updates about a charmius bonus code, charmius free spins, or a charmius no deposit bonus you may be eligible for.
• We analyze gameplay data to detect fraud, prevent abuse of bonus terms, and maintain fair play across our platform.
• We use cookies and similar technologies to remember your preferences and optimize our Charmius online casino experience on desktop and mobile devices.

Marketing Communications

We may send you marketing emails about new promotions, including seasonal offers, tournaments, or an updated charmius promo code, provided you have opted in to receive such communications. You can withdraw your consent at any time through your account settings or by contacting our support team.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties when necessary to operate our services.

• We share data with payment processors, including Massivity Ltd, to process your deposits and withdrawals securely.
• We share information with identity verification providers to confirm your age and identity before granting withdrawal access.
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We work with game providers and live dealer studios, such as Pragmatic Play Live and Evolution-affiliated partners, who may process limited gameplay data to deliver live casino services.
• We may share data with fraud prevention and security services to protect our platform and our players.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and financial reporting obligations. Transaction records related to your charmius deposit and withdrawal history are kept in accordance with licensing requirements, even after account closure, where required by law.

Cookies and Tracking Technologies

We use cookies to recognize returning visitors, remember your language preference, and keep you securely logged in during your session. Cookies also help us understand how players interact with our Charmius casino app and website so we can improve navigation, loading speed, and overall usability. You can manage or disable cookies through your browser settings, though this may affect certain site functionalities.

Data Security

We are committed to protecting your data through industry-standard security measures, including encryption of sensitive information, secure servers, and restricted internal access controls.

• We encrypt payment information during transmission to protect your financial details.
• We limit employee access to personal data strictly to those who need it to perform their duties.
• We regularly review our security procedures to address emerging risks and vulnerabilities.

While we take extensive precautions, no online platform can guarantee absolute security. We encourage you to use strong passwords and avoid sharing your login credentials with others.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of data processing, including marketing communications.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us at support@mail.charmius.app, and our team will assist you promptly.

International Data Transfers

As an international operator serving players in Australia, Canada, New Zealand, and other regions, we may transfer your data across borders to our servers, payment processors, or service providers. Whenever such transfers occur, we take appropriate steps to ensure your data remains protected to a standard consistent with this Privacy Policy.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that an account has been created by someone underage, we will close it immediately and delete the associated data.

Restricted Jurisdictions

We do not offer our services to residents of the United States or any jurisdiction where online gambling is illegal, restricted, or where we do not hold the appropriate licence. If you access our platform from a restricted territory, we reserve the right to suspend your account and restrict access to our services.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or any aspect of our Charmius casino bonus programs and account security, our support team is available 24/7 via Live Chat or email at support@mail.charmius.app. We are here to help with any privacy-related concerns you may have.